As we have explained in previous blog and newsletter articles, language exists in different forms. These forms include body language, sign language and verbal language. Language helps us to communicate. Today’s blog is about communication, and to be more precise, communication in customer service. Communication between customers and service providers should not be underestimated. After all, your customers are the most valuable asset in your company. Without them, your business does not exist. Luckily, it’s quite easy to keep and make new costumers, with a little effort!
Good communication and positive language is the key to outstanding customer service. Costumers like to be praised and to feel appreciated, and there are many ways that you can give these good feelings to your clients. Firstly, you should listen: pay attention to what they are saying and identify their needs. Always find a way to compliment them and thank them every time the opportunity presents itself. Make them feel important and don’t hesitate to use their name when addressing them as it gives them the impression that you are treating them as an individual and not as ‘one of the customers’.
Secondly, always put your clients first. Know how to keep control of your emotions. Working in customer service is not always easy. Sometimes, the customer might be wrong, but no matter what, they must always be right! Learn to apologize. It’s not that hard, and clients love it, it gives them a sense of power. And, even if you might not always like it, take their complaints and bad comments as a constructive way to improve your services. Finally, always try to choose the right words even if you are giving bad news. Avoid negative words and use positive language! Focus on actions that can be completed, offer choices and advice.
Having worked for almost 10 years in a successful company, we know how important our customers are. No matter what your needs are, we will do our best to deliver fast and professional services.
If you need help with your language related project, don’t hesitate to give us a call! We will be happy to deliver.