Privacy Policy

LingoStar Language Services Inc. (“us”, “we”, or “our”) operates the https://lingo-star.com translationservicestoronto.ca and translationtomoko.com and lenkadegraaf.eu websites (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://lingo-star.com/terms-and-conditions/

LingoStar takes the issue of confidentiality and privacy protection very seriously.

You may be asked to provide personal or corporate data for the purposes of ensuring that we provide you with the most accurate quote for your project, and the most appropriate translation of your documents. Rest assured that this is necessary in order for us to ensure that we are meeting your requirements exactly, as well as to ensure that our language providers have all the necessary information to better perform their translations.

 

DECLARATION

We declare that, as the administrator of your personal data, that we comply with all legal obligations required by applicable law, in particular the Personal Data Protection Act and the GDPR, and that we will:

• Process your personal data only on the basis of a valid legal reason, namely the legitimate interest, performance of the contract, legal obligation or consent;

• Comply with the GDPR obligation under Article 13 of the GDPR prior to the processing of personal data;

• Support you in exercising and enforcing your rights under the Personal Data Protection Act and the GDPR.

In line with the European General Data Pr­­otection Regulation (GDPR), effective on May 25th, 2018, we have updated our privacy policy to comply with this regulation and ensure transparency. Please note that the following rules apply to all our customers and suppliers globally.

 

SERVICE

Service is thehttps://lingo-star.com and translationservicestoronto.ca and translationtomoko.com and lenkadegraaf.eu websites operated by LingoStar Language Services Inc. The personal data manager at LingoStar Language Services Inc, is the owner Lenka de Graafova, located at 6491 12th Avenue, Burnaby, BC, V3N 2J4, Canada.

Registration number in the Canadian British Columbia Province is: 82576 5274

Contact email: info@lingo-star.com.

 

PERSONAL DATA

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession). We may ask you to provide us with personal information for business purposes. Personal information may include but is not limited to:

  • Email address
  • First name and last name
  • Cookies and usage data
  • Gender
  • Payment method data
  • Phone number
  • Website
  • Work and education history (vendors)

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

 

USAGE  DATA

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

 

DATA CONTROLLER

Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

 

DATA PROCESSORS (OR SERVICE PROVIDERS)

Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.

 

DATA SUBJECT (OR USER)

Data Subject is any living individual who is using our Service and is the subject of Personal Data.

How do we collect information?
We collect several different types of information for various purposes to provide and improve our Service to you. We collect personal details when:

·         You request a quote via our website

·         You request a quote via email

·         You make an application (freelance translators and language professionals)

·         You visit our website (IP address only)

We do not collect any information automatically.

 

USE OF DATA:

We comply with all legal obligations required by applicable laws, including the General Data Protection Regulation (EU). Your personal details are only collected to provide you with or work with you on translation services, and to communicate with you, or for marketing purposes. They will not be processed in any other manner.

We will only process your personal data:

  • If we need to perform a contract with you
  • If you have given us permission to do so
  • If the processing is in our legitimate interests and it’s not overridden by your rights
  • For payment processing purposes
  • To comply with the law
  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

 

RETENTION OF DATA FOR TRANSLATION PURPOSES

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

COLLECTION AND RETENTION OF DATA FOR VENDORS:

We collect vendors’ personal details for business purposes. Personal information may include but is not limited to:

  • First name and last name
  • Email address 
  • Cookies and usage data
  • Gender
  • Bank details
  • Phone number
  • Website
  • Work and education history 
  • Nationality
  • Skills and availability
  • Tax information 

Personal information is collected for the purpose of vendor management: 

  • To create and manage pools of resources for customer projects
  • Vendor administration (including performance of contract)
  • To supervise linguistic quality in translation projects

Personal information may also be collected for providing feedback reports to our customers about tasks we are carrying out for them, i.e. for the performance of a contract.

The Vendor acknowledges that we only require personal data collected for the purposes outlined in this Privacy Policy. We will not take any responsibility for personal data provided by the Vendor outside the requested and permitted range of personal data, we will not process such personal data, will not independently notify the Vendor such personal data had been provided and will delete such personal data, its operations permitting.

 

RETENTION OF DATA FOR MARKETING PURPOSES:

 

  • Newsletters:

If you are a customer and you have provided your consent to receive marketing messages by subscribing to our newsletter.  We use your personal information (e-mail and name) to send you business-related messages. We reasonably believe that you are interested in our news and tips and blogs about the foreign language industry. We will send you business-related messages for a period of 5 years after you gave us your consent. Your consent, effective May 25th 2018, will be expressed by the so-called Double opt-in confirmation. This acknowledgement is a clear expression of your consent with the processing of your personal information.

If you are not a customer and you have provided your consent to receive marketing messages or applied to work with us as a language professional, by subscribing to our newsletter, or to our freelancer application, for a period of 5 years after your consent. Your consent will be expressed by the so-called Double opt-in confirmation (via Mailchimp marketing platform or via email communication for freelancer applications). This acknowledgment is a clear expression of your consent with the processing of your personal information.

Whether you are a customer or not, you can revoke your consent by using an opt-out link in each email you receive from us or unsubscribe via email to info@lingo-star.com if you’re a freelancer.

  • Advanced marketing:

We may also send you third-party offers for remarketing, for a period of 5 years after you gave your explicit consent. Of course, this can be revoked at any time by using an opt-out link in each email you receive from us.

  • Cookies:

When you visit our website, we record your IP address, how long you stay on the page and from which page you come from. Using cookies to measure site traffic and customizing your site views is perceived as a legitimate interest because we believe we can offer you even better services.
Ads targeting cookies will only be processed based on your consent.

Please note that we do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

 

TRANSFER OF DATA

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

 

DISCLOSURE OF DATA

We may employ third party companies and individuals to assist us in analyzing how our Service is used, or for directly performing our Service.

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Confidential information and documents used for translations are not revealed to third parties (“Service Providers”). Your confidential information is processed internally and will not be sold or given to any other company for any reason whatsoever without your consent, other than for the express purpose of delivering the language service requested.

All LingoStar language providers (translators, editors, voice artists and other language professionals) are bound by a confidentiality and corporate non-disclosure agreement. Personal and corporate data is not revealed to them unless it’s included in the text for translation. We use secure servers and firewalls to ensure that data is not lost or stolen.

LingoStar team members follow strict internal guidelines regarding clients’ confidentiality and privacy protection.

 

ANALYTICS

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out from this activity by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about your visits.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

MailChimp 

The Rocket Science Group LLC d/b/a MailChimp, a State of Georgia, USA limited liability company, provides online platforms that we may use to market to or stay in contact with others, including creating, sending, and managing emails and other information related to our subscribers. For more information about their privacy policy, please visit the MailChimp Privacy Terms web page: https://mailchimp.com/legal/privacy/

Facebook 

Facebook remarketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

FAPI, SmartSelling a.s.

Communications and invoicing application, IČ: 29210372, DIČ: CZ29210372, web processing platform in the Czech Republic, merely for the website management of lenkadegraaf.eu.

Paypal  

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
Please note that we will collect and store your payment methods only. We will not store or collect your payment card and/or credit card details. That information is provided directly to our third-party payment processor (PayPal) whose use of your personal information is governed by their Privacy Policy. Paypal.com, credit card processor, 2211 North First Street San Jose, California 95131, USA.  For more information, please visit their website: https://www.paypal.com/ca/webapps/mpp/ua/privacy-full

Hostgator

Web hosting company based in Texas, USA, web hosting platform for our websites: lingo-star.com, translationservicestoronto.ca, translationtomoko.com. Please review their privacy policy at https://www.hostgator.com/privacy

GlitherPath Limited 

Translation Project Management Platform to manage translation projects with global vendors, GliderPath Limited, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, UK.
Company with a Registered Business Number in London, England. # 09157188. Please review their privacy policy at https://tms.gliderpath.com/privacy-policy/

604Media Inc.

604Media Inc., a website and CRM development company to manage quoting and project management processes, a company with a Registered Business Number in British Columbia Province, Canada, No. # 842016263 #320-309 West Cordova St, Vancouver, BC, Canada V6B 1E5.

DISCLOSURE FOR LAW ENFORCEMENT

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

 

LEGAL REQUIREMENTS

We may disclose your Personal Data in the good faith belief that such action is necessary to:

·         To comply with a legal obligation

·         To protect and defend the rights or property of LingoStar Language Services Inc.

·         To prevent or investigate possible wrongdoing in connection with the Service

·         To protect the personal safety of users of the Service or the public

·         To protect against legal liability.

 

LINKS TO OTHER SITES

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

 

SECURITY AND PRIVACY

The security of your data is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We protect personal data to the fullest extent possible using modern technologies that correspond to the level of technical development. We protect them as if they were our own. We have accepted and maintained all possible (currently known) technical and organizational measures that prevent the misuse, damage or destruction of your personal information, in particular:

• Secure access to our computers (password protected).

• Secure access to our phone (secured by a password and a fingerprint reader).

• Secure access to our mailboxes (secured by username and password).

• Secure access to e-mail applications (secured by name and password).

• Secure access to billing systems (secured by name and password).

• Encrypted communications on our site (valid https).

• Secure access to member sections of the site (secured by username and password).

• Frequent software updates.

 

YOUR DATA PROTECTION RIGHTS UNDER GENERAL DATA PROTECTION REGULATION (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

The right of rectification: You have the right to have your information rectified if that information is inaccurate or incomplete. Please note that we will inform you by email for any changes that we make to your personal details.

The right to object: You have the right to object to our processing of your personal data.

The right of restriction: You have the right to request that we restrict the processing of your personal information.

The right to data portability: You have the right to be provided with a copy of the information we have on you in a structured, readable and commonly used format. You can have access to your personal data by sending us an email at info@lingo-star.com. We commit ourselves to send it to you within 1 week by email or 2 weeks by post.

The right to withdraw consent: You also have the right to withdraw your consent at any time where LingoStar Language Services Inc. relied on your consent to process your personal information.

It is your right to opt-out from receiving our promotional emails at any time by clicking on the opt-out link present at the bottom of our emails. Your personal details will be automatically deleted.

You can also withdraw your consent to authorize us to process your data by sending us an email to info@lingo-star.com, and we are committed to delete your information within 48 hours.

The right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

 

CONFIDENTIALITY

We would like to assure you that our employees and co-workers who process your personal information are required to maintain confidentiality about personal information and security measures. This confidentiality obligation remains effective even after the end of their commitment to us. Without your consent, your personal data will not be disclosed to any third party.

 

CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

 

CONTACT US

If you have any concerns regarding quality assurance, confidentiality, or privacy, please contact us and we will be happy to discuss our policies in depth.

We respond to all requests that we receive from individuals and corporations who want to exercise their data protection rights.

Email: info@lingo-star.com

Phone: +1-604-629-8420 / 604-716-9058

EFFECTIVE DATE: MAY 25, 2018